Privacy Policy

We collect the categories of information reasonably needed to run the store, fulfill orders, and maintain the website.

• Contact information such as your email address.
• Order information such as item selections, order numbers, cart activity, and support records.
• Payment-related data provided through payment processors. We do not need your full card number to answer support questions.
• Technical and browsing details such as browser type, device type, and page activity.
• Messages, reviews, return requests, or other information you choose to send us.

Information may be provided directly by you or supplied through tools involved in store operations.

• Forms you complete during checkout, contact, support, or return requests.
• Cookies and similar technologies used for cart functions, preferences, analytics, and security.
• Payment, shipping, fraud review, hosting, and support service providers.
• Emails and other communications sent to Velmora Prints.

We use collected information for store administration, customer service, and business protection.

• Process orders, payments, confirmations, shipping, returns, and refunds.
• Reply to product questions, delivery issues, and policy requests.
• Improve navigation, product listings, checkout, and the support experience.
• Detect fraud, reduce misuse, protect accounts, and maintain site security.
• Meet accounting, tax, legal, recordkeeping, and dispute-handling obligations.

We share information only when it is reasonably necessary for operations, support, compliance, or security.

• Payment processors so transactions can be authorized and completed.
• Shipping carriers so orders can be delivered and tracked.
• Fraud screening and security vendors that help protect the store.
• Hosting, analytics, and technology providers that support site operations.
• Professional advisers, insurers, or authorities when legally required or otherwise appropriate.

We keep information for the time reasonably needed to support orders, customer service, accounting, compliance, security, and business recordkeeping. Certain records, including tax and order records, may need to remain on file for a longer period.

California residents may have rights relating to access, correction, deletion, and disclosure of certain data practices.

• Request access to personal information we keep about you.
• Ask us to correct information you believe is inaccurate.
• Ask us to delete certain information, subject to legal and business exceptions.
• Request information about categories of data collected, used, shared, or disclosed.

We do not sell personal information for money. Some analytics or advertising-related tools may be treated as "sharing" under certain privacy laws. Contact us if you want to ask about available opt-out choices.

Cookies and similar tools may be used to keep the cart working, remember preferences, measure performance, understand traffic patterns, and improve the shopping experience.

• Essential cookies support cart, checkout, and security functions.
• Analytics cookies help us understand how visitors move through the site.
• Preference cookies may remember settings such as consent choices.
• You may be able to block or delete cookies in your browser, but some site features may not work as intended.

This website is not designed for children under 13, and we do not knowingly collect personal information from children in that age group.

We use reasonable safeguards intended to protect personal information. No website, payment environment, or internet transmission can promise complete security at all times.

We may revise this policy when our practices, service providers, legal obligations, or website features change. The update date at the top shows when this page was last edited.

Email info@velmoraprints.com if you have a privacy question, request, or concern about how data is handled.