Shipping Policy

We begin processing after payment is received and the order clears review. Processing usually takes 1 to 3 business days. Printers may require final inspection, secure packing, and shipping-label preparation before they leave our facility.

Orders placed during weekends, holidays, high-order-volume periods, or major weather disruptions may require more time. If an item becomes unavailable after checkout, we will contact you about the available options.

• Business days do not include Saturdays, Sundays, or federal holidays.
• Some printers require extra packing because of weight, glass panels, trays, or feeder parts.
• If payment, email, or inventory details need clarification, processing may pause until the issue is resolved.

We use parcel carriers or freight services based on printer size, destination, and service availability. The shipping method presented at checkout may depend on the model, destination, and order value.

Shipping charges, free-shipping offers, and delivery estimates are shown before checkout when they apply. Estimated arrival dates are not guarantees because delays can happen after the package is handed to the carrier.

• Smaller desktop printers often ship through standard parcel carriers.
• Larger office models may require heavier packaging or a different shipping service.
• Carrier selection may change if another option is better for safe delivery.

Velmora Prints ships to all 50 U.S. states. Remote destinations or addresses requiring special handling may have longer transit times or different shipping charges.

We do not currently offer international shipping. Orders cannot be shipped to destinations outside the United States.

Delivery may slow down during holidays, carrier backlogs, storms, or other events outside our control.

• Major sale periods, year-end holidays, and severe weather can affect carrier timelines.
• Tracking scans may appear late when carriers are processing unusually high volume.
• If tracking does not update for several business days, contact us and we will help review the shipment status.

Once the order ships, tracking information is sent to the email address used at checkout. It may take up to 24 hours before movement appears after the carrier receives the package.

• Use the carrier tracking link for the latest scan information.
• Check spam or promotions folders if the tracking email does not appear in your inbox.
• Contact us with your order number if the order email needs to be corrected.

If a shipment arrives damaged, appears delayed, or is marked delivered but cannot be located, contact us as soon as possible.

• Keep the printer, box, labels, foam, and all packing materials until the issue is reviewed.
• Take clear photos of the outer box, internal packing, product condition, and shipping label.
• Send your order number and a short explanation of the issue so support can review next steps.