Refund and Return Policy

Most eligible printer orders may be returned within 30 days of the delivery date. The item should be returned with included accessories, available packaging materials, and any documentation that arrived with the shipment.

• The return period starts on the carrier delivery date.
• Approval depends on the product condition, timing, and reason for the request.
• Approved returns must be sent back using the instructions provided by support.

Returns may be accepted when the product is complete and has not been altered, abused, or improperly handled.

• The printer should be returned with supplied cables, trays, manuals, and accessories when they were included.
• Serial numbers and identifying information must match the original order record.
• Damage caused by incorrect setup, improper supplies, or unauthorized repair may affect eligibility.

Opening the box does not automatically remove return eligibility. We understand customers may need to inspect or briefly test a printer after delivery.

Responsibility for return shipping depends on why the item is being returned. If the return is tied to a verified product problem or an error on our side, we will review the shipping arrangement with you.

• Customers may be responsible for return shipping on preference-based returns.
• Products must be packed securely so they are protected during return transit.
• Damage caused by poor return packaging may reduce or eliminate refund eligibility.

Please begin the return request before shipping the product back.

1. 1Email info@velmoraprints.com with your order number, product name, and reason for the return request.
2. 2Wait for return approval and any packing or shipping instructions.
3. 3Pack the printer with included accessories and protective materials.
4. 4Ship the item using the approved instructions and keep the tracking information.

After the returned item is received and inspected, approved refunds are sent to the original payment method. Your bank or card provider may require extra time to post the credit.

• Original shipping charges may not be refundable unless required by law or approved by support.
• A partial refund may apply if parts are missing or the item is returned in a different condition.
• Final timing depends on inspection review and payment-provider processing.

If the printer arrives damaged or does not operate as expected, contact us promptly with photos, packaging details, and a short description of the problem. We will review the case and explain the next step.

We may decline returns for items damaged after delivery, items missing major components, products returned outside the allowed time frame, or items altered after purchase.